We strive to deliver the best in health care. But don't take our word for it. Instead, read these real-life stories from our customers. Have something to share? Submit your story below and let us know how we've helped you on your journey to health.

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having medical information…was very helpful

By Kim, an Anthem member
“Hi, my name is Kim. My son was recently referred to an optometrist for an eye exam after he failed the general vision checkup in the pediatrician’s office. Having medical information about my child at the point of service during his eye exam was very helpful because the optometrist was able to view the history and determine the best course of action... Dr. Gray immediately knew the heart surgery history. He also knew exactly what medication we used in his nebulizer in a frequent and ongoing basis. While I know that my son has high blood pressure and uses a nebulizer, I wouldn’t know the exact information Dr. Gray needed. Based on what he was able to read, we reached out to the pulmonologist during the appointment to adjust to another medication because it might be causing some pressure in his sinuses. If we didn’t know this information during the appointment then my son’s “team” of doctors including a cardiologist, pulmonologist and optometrist wouldn’t be able to collaborate on the best care for his overall health.” MoreLess

Thank you Anthem!

By Tammy, an Anthem member
I wanted to take the time to tell you the experience I had with Anthem insurance. I recently took my daughter for an eye exam which I thought was going to have a charge... I was surprised to find out that we get one free exam a year. My Anthem rep was nice enough to explain that to me had she not the eye exam place was going to charge me $50. It is very nice to know that the insurance company is nice enough to advise me of the features. Being a single Mom every bit helps.Thank god for the exam come to find out my daughter script was a lot worst than it had been and she had been suffering migraines. Thanks to the free exam my daughter is now able to see and be done with the migraines. Thank you Anthem!! MoreLess

Clinical coordination feature is a fantastic opportunity

By Ossip Optometry, an Anthem participating provider

Ossip Optometry & Ophthalmology has 43 locations across Indiana and Illinois. With 74 Optometrists and 2 Ophthalmologists we are always looking for ways to enhance efficiencies and improve patient care...

Anthem's Clinical Coordination feature is a fantastic opportunity for Optometrists to become more involved in addressing the total well-being of their patients. It allows us to be viewed by our patients in a way that’s similar to how they view their primary care physician.

From a practical perspective it has added a lot of value because it allows us to double-check patient data against our own Electronic Health Records system. We can check patient medications and other things that patients tend to forget, such as dosages or pre-existing conditions. This allows us to provide more thorough care to our patients.

The tool is also really easy to use. There are no steps in the process that might hinder productivity or slow down the delivery of care. As medical professionals, we usually see those challenges every day, but not with this tool. It has proved very easy to integrate with.


I like the fact that my eye doctor had access to my records

By Faranak, an Anthem member
"I like the fact that (my eye doctor) had access to my records and was aware of the kind of medication that I was taking at the time of my visit... And could look at me as a patient - as a whole person - and not just be concerned about my vision problem - but also have access to any other kind of medications that I take that could possibly affect my vision." MoreLess

This program is a no-brainer

By Matthew, an Anthem participating provider

"Optometry serves as an entry point for not only vision related issues, but also into general medicine. The general public visits optometrist offices more frequently than any other part of the healthcare system. As such, easy two-way communication between Optometrists and other health care providers should help to create better patient outcomes...

I’ve had the pleasure of using Anthem’s Whole Health Connection program, and to me, this program is a “no-brainer.” Although the health information shared is limited at this time, I love being able to verify a patients past and current medical treatment. Most health care providers will agree that patients are not the best historians when it comes their own medical history/treatment. Because the eye and body are intimately connected, we optometrists can become a viable option to be the profession that acts as the gateway/referral source to other health professions when needed."


Process was very easy

By Michael, an Anthem member

I was injured in an accident, and found out I would be unable to work for up to 3 months...

When I contacted my employer’s human resources department to let them know, I was reminded that my company provided each employee with short-term disability insurance through Anthem Life that would help me pay my bills while I was out of work. Because I was unable to work or drive, this benefit enabled me to enroll in an online course toward my degree and keep moving forward in the apprentice program sponsored by my employer, without falling behind my peers.

My employer completed the paperwork, my doctor filled out the medical information, and shortly thereafter, I received my first check. The entire process was very easy and the claim was processed quickly.

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